Join our client's team as a Customer Service Representative and become a vital part of delivering exceptional support across multiple channels. This role offers the opportunity to assist business and end-consumer customers via phone, email, and online chat, providing both technical and non-technical support. You’ll handle a variety of customer enquiries, from low-complexity issues in a call centre environment to higher complexity problem resolution. Additionally, you'll support distribution centre operations by acting as a liaison between customers, production, and logistics, including handling product returns and repairs.
This position is ideal for an experienced professional with practical knowledge in customer service, capable of working independently with minimal supervision. Your expertise will influence and inform colleagues, ensuring customer satisfaction at every touchpoint. If you are confident in managing customer issues and thrive in a supportive, dynamic environment, this could be the perfect opportunity for you. Join us in helping customers resolve their queries efficiently and professionally while advancing your career in a friendly and encouraging setting.
Note: Due to the nature of this position we can not accept applications requiring sponsorship.
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