Join our client’s dynamic Customer Relationship Centre as a Knowledge Base Editor. This full-time role, based at the office on Tuesdays and Wednesdays, is perfect for someone passionate about creating and managing high-quality content that supports exceptional customer service.
As a Knowledge Specialist, you will develop clear, user-friendly knowledge articles, FAQs, and process documentation, collaborating closely with subject matter experts and operational teams. Your expertise in knowledge management platforms like Zendesk or Salesforce Knowledge will ensure content accuracy, accessibility, and alignment with business goals. You’ll champion content governance and manage workflows using digital tools such as SharePoint or Google Workspace, actively promoting best practices and continuous improvement. Your strong organisational skills and attention to detail will help optimise content performance and enhance customer and agent satisfaction.
Ideal candidates bring proven experience in technical writing or content editing, with a good understanding of customer support environments and content management systems. If you're proactive, motivated, and eager to shape the future of customer service, this is a fantastic opportunity to make a real impact.
Note: Due to the nature of this position, we are unable to accept applications requiring sponsorship.
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