Training, Learning & Development Specialist - Coventry

Are you passionate about empowering customer service teams through effective learning and development?

We are seeking a dedicated Training, Learning & Development Specialist to join a dynamic contact centre environment. In this role, you will design engaging training programmes, create innovative learning materials, and support continuous professional growth.

Your expertise in training needs analysis, digital learning tools, and facilitation will be crucial in enhancing team performance and delivering exceptional customer experiences. You will collaborate closely with leadership to align training initiatives with business goals and foster a culture of ongoing development.

Ideal candidates will have experience within customer service or contact centres, along with relevant qualifications such as CIPD or Train the Trainer. If you are proactive, organised, and passionate about professional growth, this is a fantastic opportunity to make a meaningful impact and support employees’ skills development in a vibrant, people-centred organisation. Join us and help shape a future of continuous learning and outstanding customer service.

Note: Due to the nature of the position. we are unable to accept applications requiring sponsorship.