Join our dynamic team as a Contract Workflow & Real-Time Analyst – Customer Relationship Centre.
At Chartsign, we are dedicated to connecting talented professionals with leading organisations across contact centre and customer service operations. In this vital role, you will monitor live service performance, manage staffing in real-time, and deliver insightful reports to optimise operational efficiency. Your expertise with real-time monitoring, productivity reporting, and familiarity with systems like Calabrio or other WFM platforms will be pivotal in enhancing our client’s service levels.
We seek a professional with strong data analysis skills, proficiency in Excel, and a collaborative spirit. Your ability to adapt quickly and communicate clearly will ensure seamless support for our client’s contact centre operations.
If you're passionate about workforce management, eager to make a difference, and ready to contribute in a role that combines operational expertise with modern technology, we want to hear from you.
Note: Due to the nature of this position, we are unable to accept applications requiring sponsorship.
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